Returns & Refunds Policy

At XIAOQIXIXIHA, customer satisfaction is important. We offer simple and reliable returns and exchanges to ensure a confident shopping experience.

1. Return & Exchange Window

Customers may request a return or exchange within 30 calendar days of delivery. Requests submitted after 30 days may not be accepted.

2. Eligibility for Returns

  • Returns are accepted for items that are unused, unwashed, and in their original packaging.

  • Items must include all accessories, manuals, and tags.

  • Products that are damaged due to misuse, personalised, or made-to-order are not eligible for return.

3. Return Shipping

  • Customers are responsible for shipping costs unless the product is defective.

  • Do not ship items back to the original shipping address. The correct return address will be provided via email after your return request is approved.

  • Customers should securely package items to prevent damage during transit.

4. How to Request a Return or Exchange

Contact our customer service team to submit a return or exchange request:
Email: service@xiaoqixixiha.myshopify.com

Phone: +44 1924 265457
Provide your order number, item(s) to return, and reason for return.
Our team will review your request and provide the return shipping instructions and address. Ship the item back within the approved time frame.

5. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 14 working days, depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item, we will guide you through the process after approving your request. The replacement item will be shipped once the original item is received and inspected.

7. Non-Refundable or Non-Returnable Items

  • Personalised or made-to-order products

  • Items damaged due to misuse, accident, or neglect

8. Additional Notes

  • Ensure the return package clearly indicates your return authorisation number (provided via email).

  • Retain tracking information until your return is processed.

  • Refunds may take longer to process if the return package is delayed or incorrectly labelled.

9. Contact Information

For any questions regarding returns, exchanges, or refunds:
Email: service@xiaoqixixiha.myshopify.com

Phone: +44 1924 265457
Address: 7 Roundwood Industrial Estate, Wakefield Rd, Lupset, Ossett, Wakefield WF5 9SQ, United Kingdom