FAQ

1. What is a Moka Pot and how does it work?
A Moka Pot, also known as a stovetop espresso maker, brews coffee by passing hot water pressurized by steam through ground coffee. It produces a rich, strong coffee similar to espresso, ideal for hand-brew enthusiasts.

2. What type of coffee grind should I use?
For best results, use a medium-fine grind, slightly coarser than espresso. Too fine a grind may clog the filter, while too coarse may result in weak coffee.

3. Can I use the Moka Pot on all types of stovetops?
Most XIAOQIXIXIHA Moka Pots are compatible with gas, electric, and ceramic stovetops. Please check the product description for induction compatibility, as some models require a special base.

4. How do I assemble and use the Moka Pot?

  • Fill the bottom chamber with water up to the safety valve.

  • Add ground coffee to the filter basket without pressing it down.

  • Assemble the top chamber and screw tightly.

  • Place on low to medium heat until the coffee fills the upper chamber.

  • Remove from heat and serve immediately.

5. How should I clean my Moka Pot?
Hand wash with warm water and mild soap; avoid abrasive sponges. Do not use a dishwasher, as it may damage the aluminum or stainless steel. Dry all parts thoroughly before storage.

6. Can I adjust the coffee strength?
Yes. Adjust the amount of coffee in the filter basket or the grind size. A slightly finer grind or a fuller basket will produce stronger coffee, while a coarser grind or less coffee will produce a milder cup.

7. How do I prevent bitter coffee or overflow?
Use moderate heat, avoid tamping the coffee, and ensure the Moka Pot is assembled correctly. Using clean water and fresh coffee beans also improves taste.

8. Are XIAOQIXIXIHA Moka Pots durable?
Yes. We use high-quality aluminum or stainless steel, ensuring long-lasting performance. Proper cleaning and storage will extend the lifespan of your coffee maker.

9. Do you offer a warranty?
Yes. XIAOQIXIXIHA provides a limited warranty for manufacturing defects. For any issues, contact us at service@xiaoqixixiha.myshopify.com or +44 1924 265457.

10. Can I return or exchange my Moka Pot?
Yes. Items can be returned or exchanged within 30 days of delivery if unused and in original packaging. Please refer to our Returns & Refunds Policy for detailed instructions.